Microsoft makes it hard to submit technical support ticket

When I tried to submit a technical support ticket on Microsoft Outlook 2007 today, I found myself completely stuck at the step 2 “Select a support topic”. According to the instructions, “If your support topic is not listed, select Other, and then click Continue to proceed.” Sounds very simple, right? But the problem is there is no Other option in the drop down list!

It is very frustrating!